Limited Warranty of Holiday Products

Thunder Lighting Supply warrants that its products will be free from defects in material and workmanship for a period of “three seasons” from the date of shipment, with proof of purchase. In the event a warranty claim needs to be filed, do not wait to file, as most manufacturing defectsarrive defective “right out of the box.” Please inspect all products upon receiving the shipment. Warranty Exclusions apply. Please refer to the Warranty Exclusions section for further details.

Warranty Exclusions of Holiday Products

This warranty is further conditioned upon proper storage, installation, use, and maintenance of the product. The warranty is for the non-permanent, seasonal, installation, and temporary use for no more than “three seasons” from date of shipment. A season is defined as commencing on the date the product is installed for use and ends at the time the product is not in use and is removed or put into storage. Foliage and fabric bow fading are NOT covered under warranty as foliage and the fabric from the bow may change color depending on the exposure level to UV rays. Accessories, electrical cord, and timers are NOT covered under this warranty. Although our metal products are coated with a durable exterior powder coat layer, rusting of the metal will occur over time when exposed to moisture; therefore, rusting of the metal is not considered a manufacturing defect and is NOT covered under warranty. Broken, burned out bulbs, fuses or faded and broken bulb covers are the responsibility of the user. Spare bulbs, fuses and caps/clips may be included with each product. The above warranties do not cover, and our company will not be liable, for any conditions attributable to (1) misuse, faulty installation, misapplication, extreme environmental conditions, lightening, electrical surges, acts of God, lack of compliance with applicable instructions, improper or inadequate maintenance, negligence, accident, or tampering, which includes the removal of any identifying labels or altering the original design of the product; (2) the incompatibility, improper design, installation, maintenance of products, accessories, equipment or materials not supplied by Thunder Lighting Supply.Thunder Lighting does not cover labor costs for maintenance or faulty or warranty product replacement.

Forever Lighting Warranty

Thunder Lighting Supply warrants that its Permanent “Forever Lighting” products will be free from defects in material and workmanship for a period of five (5)years from the date of shipmentwith proof of purchase. In the event a warranty claim needs to be filed, do not wait to file a claim as most manufacturing defects, if any are found, arrive defective “right out of the box.” Please inspect all products upon receiving the shipment. Warranty Exclusions apply. Please refer to the Warranty Exclusions section for further details.

Warranty Exclusions of Forever Lighting

This warranty is further conditioned upon proper installation, use, and maintenance of the product.  Products may change color depending on the exposure level to UV rays.  Accessories, electrical cord, and timers are NOT covered under this warranty.  Although our metal products are coated with a durable exterior coat layer, rusting, and tarnishing of the metal will occur over time when exposed to moisture; therefore, rusting of the metal is not considered a manufacturing defect and is NO covered under warranty.  The above warranties do not cover, and ThunderLighting Supply will not be liable for any conditions attributable to (1) misuse, faulty installation, misapplications,extreme environmental conditions, lightning, electrical surgesor acts of God, lack of compliance negligence, accident or tampering with includes the removal of any incompatibility, improper design, installation, maintenance of products, accessories equipment or materials not supplied by Thunder Lighting Supply.Thunder Lighting does not cover labor costs for maintenance or faulty or warranty product replacement.

EmeryAllen Lamps

If your EmeryAllen product does not perform to its specified use during the product’s specified lifetime, EmeryAllen requests the customer to contact the dealer where you originally purchased the product within sixty (60) days after discovery of the defect and provide proof of purchase, which shows the original date of purchase and a manufacturing date code. If said code has been removed or altered, Thunder Lighting Supply reserves the right not to warranty the product. Thunder Lighting Supply’s mission is to ensure customer satisfaction and product reliability. Thunder Lighting Supply will replace all in-warranty product(s) at no cost (including shipping and handling charges associated with resending replacement products) to the purchaser if Thunder Lighting Supply, in its sole discretion, determines the product is defective.

For more details visit … https://emeryallen.com/wp-content/uploads/2019/07/LimitedLifetimeWarranty.pdf

Transformers

The Landscape Lighting transformer, in a stainless-steel enclosure, carries a lifetime warranty. This is offered to the original consumer/purchaser, and herein states that these units will be free from defect in materials and workmanship for as long as the consumer owns it. Thunder Lighting Supply will replace any stainless-steel transformer that proves defective in material and/or workmanship under normal installation and operation, free of charge.

Dauer Fixtures

The long-term value and performance of a landscape lighting system can be limited by using poor-quality fixtures. At Thunder Lighting Supply, we carry the highest quality fixtures made from mostly cast brass. Thunder Lighting Supply guarantees Dauer light fixtures for a lifetime, from the installation date, against manufacturer defects.  Dauer Manufacturing has earned a reputation for innovation and quality, a reputation that is backed by a lifetime warranty for our brass drop-in landscape fixtures and professional-grade stainless steel transformers a ten-year warranty on integrated LED fixtures a five-year warranty on LED drop-in lamps, and a five-year warranty on integrated LED submersible fixtures.

https://dauermanufacturing.com/privacy-policy

Lumien Products

Lumien prides itself on the quality of its products and is committed to customer satisfaction. All Lumien Aluminum Fixtures are warranted for a period of ten (10) years from the purchase date. Lumien’s Modular Light Sources are covered by Lumien’s warranty for a period of ten (10) years from the purchase date. All Lumien Brass Fixtures come with a lifetime warranty from the purchase date. All accessories purchased from Lumien come with a one (1) year warranty from the purchase date. Lumien protects its transformers under warranty for a period of ten (10) years from the purchase date. The foregoing warranties are exclusive and in lieu of all other warranties. Lumien makes no representations or warranties except as expressly set forth herein. Lumien expressly disclaims all other representations and warranties, expressed or implied, including, but not limited to, any supplier or distributor of Lumien that modifies or amends this limited warranty.

https://www.lumienlighting.com/warranties-returns

Limitation of Liability

Thunder Lighting Supply will not under any circumstances whether as a result of breach of warranty, tort, strict liability or otherwise be liable for consequential, incidental, special or exemplary damages, including but not limited to: loss of profits or revenues, loss of use of the product or any other goods or associated equipment or damage to any associated equipment, cost of capital, cost of substitute products, facility of services, down time cost, cost relating to removal or reinstallation of product or damages for personal injury or property or any claims of claimant’s customers. Our company’s liability on any claim, of any kind, for any loss or damage arising out of, resulting from, or concerning any aspect of this warranty or from the product or services furnished hereunder shall not exceed the price of the specific product which gives rise to the claim.We kindly remind our valued customers that our products are covered by a comprehensive warranty for manufacturing defects and faulty materials.  However, please note that labor costs for installation, repair, or maintenance are not included in the warranty coverage.

Return Policy

Due to the seasonal nature of our product, all sales are final for products, accessories, equipment, and materials supplied by Thunder Lighting Supply. We understand that our customers may have varying needs and preferences, this policy ensures that we can maintain the highest level of service and product availability during peak seasons. We ask that you carefully consider your purchases, as we are unable to offer returns, exchanges, or refunds on all items. This policy helps us to provide our customers with the most efficient and reliable service possible. Thank you for your understanding and cooperation.

Shipments – (Receiving Packages)

All items shipped should be checked for damage and accuracy at time of delivery.  It is the customer’s responsibility to notify our office within 48 hours after receiving all packages if you encounter a problem of any kind.

Need Help?

Contact us at grant@liholidaylighting.com for questions related to refunds and returns.